Shipping Policy

 Mobile Supply Xpress strives to process and ship orders every business day before the end of the day. However, please allow 24–72 business hours for order handling and processing before your package is transferred to the shipping carrier. Same-day shipping is not guaranteed.

Processing Time

Orders are processed Monday through Friday, excluding federal holidays. Orders placed on weekends, holidays, or during periods of high order volume will begin processing on the next business day.

Processing time is separate from the carrier’s estimated delivery time.

Shipping Rates and Delivery

Available shipping methods, costs, and estimated delivery times are displayed during checkout. Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Free shipping applies only when specifically advertised or displayed during checkout.

Tracking Information

Once your order ships, tracking information will be sent to the email address or phone number provided during checkout. Tracking information may take up to 24 hours to update after the carrier receives the package.

Shipping Delays

Delivery dates are estimates and are not guaranteed. Mobile Supply Xpress is not responsible for carrier delays caused by severe weather, transportation disruptions, incorrect addresses, government actions, holidays, or other circumstances outside our reasonable control.

If we are unable to ship your order within the stated processing period, we will contact you with updated information and available options.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

Once an order has shipped, we may be unable to change or redirect it. Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before being resent.

Lost, Missing, or Damaged Packages

If tracking shows that your package was delivered but you cannot locate it, check around the delivery location, ask household members or neighbors, and contact the shipping carrier.

Report lost or damaged packages to support@mobilesupplyxpress.com as soon as possible. For damaged shipments, retain all packaging and provide photographs of the package and product so we can assist with a carrier claim.

Returns

Returns are accepted within 15 days of delivery only for verified manufacturer or factory defects. Please review our Refund Policy for complete eligibility requirements and return instructions.

Contact Us

Mobile Supply Xpress
10849 Kinghurst Drive, Suite 120
Houston, Texas 77099
Email: support@mobilesupplyxpress.com
Phone: (832) 779-0168
Website: mobilesupplyxpress.com